[CN] HongMingDa Provides Additional Services for International Shipping to US Customers, Earning Trust and Collaboration Jun 15, 2024
In February 2023, Samira, a sales representative from HongMingDa Logistics, received an inquiry from Emily, a US customer, regarding international shipping. Emily frequently purchases products from China, and this shipment of electric toothbrushes needed to be transported from Shenzhen, China to New York, USA.
After understanding the customer's needs and product details, Samira provided three international shipping service quotes for transporting goods from Shenzhen to New York based on the cargo information and delivery address. Unfortunately, the US customer Emily said she would not cooperate with us this time but would consider it in the future.
Since their first contact, whenever Samira had special price information, she would send it to Emily for reference, so that Emily could consider the cost when planning to ship.
Four months later, Emily proactively sent Samira an inquiry for international shipping. This time, it was for a batch of kitchen utensils requiring a 40GP container, with goods to be consolidated from four suppliers and shipped from Shenzhen to New York. After understanding the needs and product details, Samira provided a quote and, based on Emily's cargo characteristics and actual requirements, suggested additional international shipping services to ensure smooth transportation from Shenzhen to New York. The additional services included:
1. Extensive experience in cargo consolidation: Emily had four suppliers, and we could help her organize information from each supplier, a service many customers appreciate.
2. Assistance in inspecting products and verifying the reliability of suppliers/factories within China.
3. Monitoring the cargo status more diligently than the owner, with on-site supervision, and real-time feedback at each stage.
Perhaps these additional international shipping services caught Emily's attention and demonstrated Samira's willingness to collaborate. Emily eventually accepted the quote.
In China, there are 600,000 freight forwarding companies, with 60,000 located in Shenzhen. Most only provide sea freight services without added value in international shipping. When customers are not yet familiar with HongMingDa Logistics, they choose based on simple price comparisons. Besides offering quotes, we focus on persistence and sincerity to help customers. The additional international shipping services provided by our company can also help customers save more time and effort.
